Impetus Advanced Finite Element Analyses AS
Version 1.1 – July 4th 2023
You can read more about us here.
We are not required to have a data protection officer. Any inquiries about our collection or usage of your personal data should be addressed to the contact details above.
2 When do we collect personal data?
In the course of providing contents, products and services to our customers and visitors to our website, we collect or receive information about you in different ways. You provide some data directly, and some data we get by collecting data about your interactions and usages with our website, products, and services. Some of this information may be collected through analytic services provided by third-party partners such as Matomo Analytics and Plausible Analytics. We do not process information outside of the EU/EEA.
We collect information in order to be able to understand, analyze and improve our websites, our products and our services. In some cases, we may require certain information in order to provide certain products and services and to ensure our services and offerings are performing optimally.
The main situations in which we collect information about you are:
- When you use our websites
- When you submit an inquiry to us via our websites, email or social media
- When you purchase a license to our products and services
- When you sign up for our email subscription list
We have listed information about each of these situations below, including:
- What data we collect from you
- Why we collect this information
- Our legal basis for collecting this information
- What we do with this information
- How long we keep this information
In addition, we have included a section below detailing your rights as a data subject.
3 When you use our website
3.1 What do we collect?
We use two different website analytics services to record usage and performance data of our websites and web-services:
When you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymized IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.
3.2 Why do we collect this information?
3.3 Our legal basis for collecting this information
3.4 What do we do with your information?
3.5 How long do we keep your information?
4 When you submit an inquiry via our website, email or social media
4.1 What do we collect?
When you submit an inquiry via the contact form on our website, we ask you for your name, your company’s name, your email address and a brief description of your inquiry. If you contact us directly by email, we may ask for the same information. Additionally, we may ask for a minimum set of information in order to reply to technical or sales support questions, or other inquiries.
4.2 Why do we collect this information?
We use the information you provide in order to respond and hopefully to provide you with the information you need, including providing support or fulfilling steps required prior to entering into a contract e.g. as part of pre-sales activity. We also use this information in order to identify the organization you represent, in order to verify that you are a real person.
4.3 Our legal basis for collecting this information
Our legal basis for processing and collecting your personal data when you contact us via our website or by email, is based on contractual obligations in reference to Article 6-1 (b) of the GDPR, in addition to consent in reference to Article 6-1 (a) of the GDPR.
4.4 What do we do with your information?
4.5 How long do we keep your information?
Information you send to us via our contact form will be automatically deleted after 30 days unless the information has been forwarded in a personal dialog in Microsoft Outlook.
5 When you purchase a license to our products and services
5.1 What do we collect?
When you purchase a license, you are required to provide your name, email address, phone number, the name of the company you are purchasing on behalf of, and the name of a contact person for the company if that person is not you.
In order to purchase a license for an object on Impetus Market, you are required to create an account on our website, and create a unique username and password for this account.
Some configurations of our software also require special export licenses issued from the Norwegian Department of Foreign Affairs. In order to apply for such a license on your behalf, we may require additional information about your company.
After your license period has ended, we will store information about which period you have been a licensee.
5.2 Why do we collect this information?
We use the contact information regarding yourself and the company you are representing in order to provide the product to which you wish to purchase a license. In order to do this we need to be able to contact you, forward an invoice to you, deliver products and services to you and send you a hardware key for the purchased software, as well as to comply with tax/revenue laws applicable to the purchase of a license.
In order to be able to continually provide the purchased products and services to you during the license period, we need to retain this information throughout the license period.
After your license period has ended, we are legally required by applicable tax and revenue laws to retain this information for a period of 10 years. In addition to this, we need to maintain control over where any unreturned hardware keys might be located and recollected, as well as to maintain a register of where and by whom these hardware keys have been used.
5.3 Our legal basis for collecting this information
Our legal basis for collecting this information described in this section is based on our legitimate interests pursuant to Article 6-1 (f) of the GDPR, as we have a need to maintain control over both our current and previous licensees for practical, technical and security reasons. This is in turn also necessary for our fulfillment of contractual obligations towards you, pursuant to Article 6-1 (b) of the GDPR, as well as for our compliance with legal obligations (applicable tax and revenue laws), pursuant to Article 6-1 (c) of the GDPR.
5.4 What do we do with your information?
5.5 How long do we keep your information?
6 When you sign up for our email list
6.1 What do we collect?
When you sign up for our email subscription you are required to provide your name and your email address.
6.2 Why do we collect this information?
We collect this information in order to be able to send you emails containing updates and information about the products and services that we offer.
6.3 Our legal basis for collecting this information
Our legal basis for collecting the information described in this section is based on consent, in reference to Article 6-1(a) of the GDPR.
6.4 What do we do with your information?
6.5 How long do we keep your information?
7 Your rights as a data subject
By law, you can ask us what information we hold about you and ask to have it corrected if it is inaccurate.
If we have asked for your consent to process your personal data, you may withdraw that consent at any time, and you can request that your data be erased. Your withdrawal of consent will however not affect the legality of our collection of data before your withdrawal of consent.
If we are processing your personal data for reasons to fulfill a contract, you can ask us to give you a copy of the information you have provided for us in a machine-readable format so that you can transfer it to another provider.
You have the right to ask us to stop using your information for a period of time if you believe our processing is not lawful.
You may not ask to delete, or substantially change information regarding financial transaction data that we are required to retain for 10 years for legal, tax or accounting purposes.
To submit a request regarding personal data by email, please use the contact information provided above.
7.1 Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. We are not required to have a data protection officer, so for any inquiries about our use of your personal data, please use the contact information provided above.
7.2 Legal Requirements
We might need to disclose personal data of users based on requirements by law. This might in turn also result in a need to suspend or block an account to our services. In such an event we will aim to notify the user that is affected by such actions.
Impetus will retain and use your information only as long as it is necessary for the purposes set out in this policy, and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy.
7.4 Our Policy Toward Children
Our services are not intended for users under the age of 13, and we do not knowingly collect or maintain information of such individuals. We encourage parents and guardians to monitor their children’s online activities.
We will update the version number and date of this document each time it is changed.